CHANGE DIALOGUE WITH SIMPLE MODAL, COMPLEX MODAL, EPHISTEMIC MODAL, PERIPHRASTIC MODAL, AND SAY/TELL. || ANTECEDENTS OF PRONOUNS AND DANGLING CONSTRUCTIONS.

- Simple Modal

- Complex Modal

- Ephistemic Modal

- Periphrastic Modal

- Say/ Tell

Customer Service (CS) – Client (CE)

CS       : Hello, this is Yoga speaking, how may I help you?

CE       : I would like to make a complaint. Could you help me?

CS       : May I know what the nature of the complaint is, sir?

CE       : My internet connection has not worked properly since two days ago. It keeps connected and disconnected. And when it is connected, the speeds are very low.

CS       : I am sorry to hear that. Could you help me by sending me your customer information, such ass your client number and your username. than I can check if there is any problem with the network in your area.

CE       : Sure, my client number is 544B2W-3YG and my username is Yoga Hartanto.

CS       : Thank you. Our system shows that there is not any issue or maintenance in your area. I suggest you too tried restarting the router first and see if the problem still occured.

CE       : It might be true. I tried, the result still the same.

CS       : Okay, can i send our technician to come to your house to check it? May I know what the your home address, sir?

CE       : Okay, that will work for me. Jl. Kemang no. 2.

CS       : All right. Is there anything else you would like me to help?

CE       : No. Thank you.

CS       : Very well, then. We will do our best to get your internet connection back to normal. We’ll send you an email when we finish solving the trouble.

Customer Service (CS) – Technician (TC)

CS       : Good evening sir.

TC       : What can i help you?

CS       : I got complain about connection constraints again at 12:30 this afternoon.

TC       : What kind of connection constraints?

CS       : Lost connection.

TC       : There’s no faults in our system at the moment.

CS       : He said the error isn’t coming from the internet connectivity.

TC       : What do you advise me to do?

CS       : I want you to ride the van and go to the client’s house.

TC       : Alright, but i need time because the whether is a bit rough right now.

CS       : Copy, may i remind you that Jl. Kemang Raya has been shut due to flood. So i suggest you to look for an alternative route.

TC       : Right, can you give me the full adress please?

CS       : Jl. Kemang no. 2, South Jakarta.

TC       : Thank you, i’ll be in touch. Good Evening.

ANTECEDENTS OF PRONOUN

When a pronoun is used in a sentence, it must have a corresponding noun at the beginning before it was used. This particular noun which is referred by the pronoun that comes later is known as the antecedent of that pronoun. And there should be a clear indication of that noun to which the pronoun would be referring to.

Examples :

»        A man who follow my instagram is my ex boyfriend

»        I don’t like this song, it is so bad

A DANGLING CONTRUCTION

A dangling construction is a group of words that the writer intends to be a modifier for a noun or phrase but the noun or phrase is not actually in the sentence.  Instead, the modifier erroneously describes a noun or phrase that is in the sentence -- sometimes with humorous results.

Examples :

v  Wrapped in wax paper, the picnickers couldn't see if the sandwiches were tuna or egg salad.

v  Rolling down the hill, Larry saw an avalance of rocks approaching.

v  After placing bets, the horses headed to the starting gate.