- Commonly Misused Words
- Confusingly Related Words
- Preposition
Customer Service (CS) – Client (CE)
CS :
Hello, this is Yoga speaking, how
may I help you?
CE :
I would like to make a complaint
CS :
May I know what the nature of the complaint is, sir?
CE : My internet connection has not worked
properly since
two days ago. It keeps connected and disconnected. And when it is connected,
the speeds are very low.
CS : I am sorry to here that. Could
you help me by
sending me your client number, than I can check if there is any problem with the network
in your area.
CE :
Sure, my client number is IDH 1234561
CS : Thank you. Our system shows that there
is not any issue or maintenance in your area. I suggest you too tried
restarting the router first and see if the problem still occured.
CE :
I tried, the result still the same.
CS : Okay, can i send our technician to come to
your house to check it? May
I know what the your home address, sir?
CE :
Okay, that will work for me. Jl. Kemang no. 2, South Jakarta.
CS :
All right. Is there anything else you would like me to help?
CE :
No. Thank you.
CS :
Very well, then. We will do our best to get your internet connection back to
normal.
Customer Service (CS) – Technician (TC)
CS :
Good evening sir.
TC :
What
can i help you?
CS :
I got complain about connection constraints again at 12:30 this afternoon.
TC :
What do you advise
me to do?
CS :
I want you to ride
the van and go to the client’s house.
TC :
Alright, but i need time because the whether is a bit rough right now.
CS : Copy, may i remind you that Jl. Kemang
Raya has been shut
due to flood. So i suggest you to look for an alternative route.
TC :
Right, can you give me the full adress please?
CS :
Jl. Kemang no. 2, South Jakarta.
TC :
Thank you, i’ll be in touch. Good Evening.
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