Selasa, 30 Juni 2020

DIALOGUE WHERE A CUSTOMER SERVICE MET A CUSTOMER (COMMONLY MISSUSED WORDS, CONFUSINGLY RELATED WORDS, PREPOSITION)



- Commonly Misused Words
- Confusingly Related Words
- Preposition

Customer Service (CS) – Client (CE)
CS       : Hello, this is Yoga speaking, how may I help you?
CE       : I would like to make a complaint
CS       : May I know what the nature of the complaint is, sir?
CE       : My internet connection has not worked properly since two days ago. It keeps connected and disconnected. And when it is connected, the speeds are very low.
CS       : I am sorry to here that. Could you help me by sending me your client number, than I can check if there is any problem with the network in your area.
CE       : Sure, my client number is IDH 1234561
CS       : Thank you. Our system shows that there is not any issue or maintenance in your area. I suggest you too tried restarting the router first and see if the problem still occured.
CE       : I tried, the result still the same.
CS       : Okay, can i send our technician to come to your house to check it? May I know what the your home address, sir?
CE       : Okay, that will work for me. Jl. Kemang no. 2, South Jakarta.
CS       : All right. Is there anything else you would like me to help?
CE       : No. Thank you.
CS       : Very well, then. We will do our best to get your internet connection back to normal. 


Customer Service (CS) – Technician (TC)
CS       : Good evening sir.
TC       : What can i help you?
CS       : I got complain about connection constraints again at 12:30 this afternoon.
TC       : What do you advise me to do?
CS       : I want you to ride the van and go to the client’s house.
TC       : Alright, but i need time because the whether is a bit rough right now.
CS       : Copy, may i remind you that Jl. Kemang Raya has been shut due to flood. So i suggest you to look for an alternative route.
TC       : Right, can you give me the full adress please?
CS       : Jl. Kemang no. 2, South Jakarta.
TC       : Thank you, i’ll be in touch. Good Evening.

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