- Simple Modal
- Complex Modal
- Ephistemic Modal
- Periphrastic Modal
- Say/ Tell
Customer Service (CS) – Client (CE)
CS :
Hello, this is Yoga speaking, how
may I help you?
CE :
I would like to make a complaint. Could you help me?
CS :
May I know what the nature of the complaint is, sir?
CE : My internet connection has not worked
properly since two days ago. It keeps connected and disconnected. And when it
is connected, the speeds are very low.
CS : I am sorry to hear that. Could you help
me by sending me your customer information, such ass your client number and your username. than I can check if there
is any problem with the network in your area.
CE :
Sure, my client number is 544B2W-3YG and my username is Yoga Hartanto.
CS : Thank you. Our system shows that there
is not any issue or maintenance in your area. I suggest you too tried
restarting the router first and see if the problem still occured.
CE : It might be true.
I tried, the result still the same.
CS : Okay, can i send our technician to come
to your house to check it? May I know what the your home address, sir?
CE :
Okay, that will work for me. Jl. Kemang no. 2.
CS :
All right. Is there anything else you would like me to help?
CE :
No. Thank you.
CS :
Very well, then. We will do our best to get your internet connection back to
normal. We’ll send you
an email when we finish solving the trouble.
Customer Service (CS) – Technician (TC)
CS :
Good evening sir.
TC :
What can i help you?
CS :
I got complain about connection constraints again at 12:30 this afternoon.
TC :
What kind of connection constraints?
CS :
Lost connection.
TC :
There’s no faults in our system at the moment.
CS :
He said the error isn’t
coming from the internet connectivity.
TC :
What do you advise me to do?
CS :
I want you to ride the van and go to the client’s house.
TC :
Alright, but i need time because the whether is a bit rough right now.
CS :
Copy, may i remind you that Jl. Kemang Raya has been shut due to flood. So i
suggest you to look for an alternative route.
TC :
Right, can you give me the full adress please?
CS :
Jl. Kemang no. 2, South Jakarta.
TC :
Thank you, i’ll be in touch. Good Evening.
ANTECEDENTS
OF PRONOUN
When a pronoun is used in a sentence, it must have a
corresponding noun at the beginning before it was used. This particular noun
which is referred by the pronoun that comes later is known as
the antecedent of that pronoun. And there should be a clear indication of
that noun to which the pronoun would be referring to.
Examples :
»
A man who follow my instagram is my ex boyfriend
»
I
don’t like this
song, it is
so bad
A DANGLING CONTRUCTION
A dangling construction is a group of words that the writer intends to be a modifier for a noun or phrase but the noun or phrase is not actually in the sentence. Instead, the modifier erroneously describes a noun or phrase that is in the sentence -- sometimes with humorous results.
Examples :
v Wrapped in wax paper, the picnickers
couldn't see if the sandwiches were tuna or egg salad.
v Rolling down the hill, Larry saw an
avalance of rocks approaching.
v After placing bets, the horses
headed to the starting gate.
